Synergy Sounds ("We") are committed to protecting and respecting your privacy.
IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS OR USE OUR SERVICES OR INTERACT WITH ANY OTHER ASPECT OF OUR BUSINESS.
For the purpose of relevant legislation including General Data Protection Regulation (“the Act”), the data controller is Synergy Sounds of 2 Waterford Close, Cobham, KT11 1BF.
INFORMATION WE COLLECT
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.synergysounds.co.uk (“our site”) or by corresponding with us by e-mail or otherwise. It includes information you provide when you subscribe to our service, order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, [“other information”].
Information you provide to us is not always provided via our site but potentially via third-party services, such as social media.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version;
information about your visit, including content you viewed or searched for or bought, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
HOW WE USE YOUR INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any orders and to provide you with the information, content and licenses that you request and, including providing you with current information about the content we offer, including newly-available content and/or content that is similar to those that you have already licensed or enquired about (“the Services”);
to notify you about changes to our business; and
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we may serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
LAWFUL PROCESSING OF DATA
We collect and process information about you only where we have a legal basis for doing so under applicable laws. The lawful basis depends on the services you use and how you use them. This means we collect and use your information only where:
We need it in order to provide you the services, including to operate the services, provide customer support and personalised features and to protect the safety and security of the services.
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests.
You give us consent to do so for a specific purpose.
We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the services.
HOW LONG WE KEEP INFORMATION
How long we keep information we collect depends on the type of information, as described below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Due to the nature of our Services, if you stop using our services and do not tell us, your information will remain on our records in case you decide to start using our services again. If you wish for your data to be removed, you must email firstname.lastname@example.org.
We also retain some of your information that is necessary:
To comply with our legal obligations
To resolve disputes
To enforce our agreements
To support business operations
To continue to develop and improve our services.
Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences until you opt out using the opt out feature in your account settings. We may remove you from our marketing emails should we receive 5 consecutive hard bounces from your account.
DISCLOSURE OF YOUR INFORMATION
We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our services.
We work with third-party service providers for the following:
Website and application development
If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
We will also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Synergy Sounds or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers.
Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any data that we collect via our services is transferred over an SSL protocol for security during transmission.
Below is a list of your rights and information on how to exercise them:
Request a copy of your information:
send an email to and ask for your information. We will provide this information to you within 1 month from the point we have all the information required to process the request.
Withdraw previously given consent: Where you gave us consent to use your information for a limited purpose, you can send an email to email@example.com stating the consent you wish to withdraw, but this will not affect any processing that has already taken place before that time. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.
Request the deletion or restriction of your information: send an email to and ask for your information to be deleted. We will notify you if, for any reason, not all the information we hold can be deleted and will inform you of the implications of us deleting your information, including permanent loss of access to our services. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our contractual and legal obligations.
Object to our use of your information (including for marketing purposes): You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu. You can also do this, and object to our use of your information, by emailing firstname.lastname@example.org.
You may be able to opt out of receiving personalised advertisements from other companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioural Advertising. For more information about this practice and to understand your options, please visit: http://www.aboutads.info , http://optout.networkadvertising.org/ and http://www.youronlinechoices.eu.
Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our services.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
LINKS FROM OUR SITE
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.